Cancellation and Refund Policy

Thank you for choosing cctvskit.com. We are dedicated to delivering high-quality short films and ensuring a seamless service experience. Please review our refund policy carefully to understand our terms and conditions.

1. Non-Refundable Policy

Recharge Transactions: All recharges made to your cctvskit.com account are final and non-refundable. Once a recharge is processed, the amount cannot be refunded, returned, or exchanged. We encourage you to review your decision carefully before completing any transaction.

Content Unlocks: The funds in your account are used to unlock and view specific short films on our platform. Please confirm your choice before proceeding with any content unlock transactions.

2. Exceptions

While our standard policy is to not offer refunds, we recognize that exceptional circumstances may arise. We may consider refunds in the following cases:

• Technical Issues: If you experience technical problems preventing access to or viewing of the short films you have unlocked, please contact us within 7 days of the transaction. Should the issue be identified as originating from our end, we may offer a refund or provide an appropriate resolution.
• Unauthorized Transactions: If you suspect an unauthorized transaction has occurred on your account, please contact us immediately. We will conduct a thorough investigation and take necessary actions to address the issue.

3. Refund Request Process

If you believe your situation qualifies for an exception, please follow these steps to request a refund:

1. Submit a Request: Email us at [email protected] with the following details:
   • Your account information
   • Order ID and transaction details
   • Description of the issue
   • Any relevant evidence or screenshots
2. Review Process: Our team will review your request within 3 business days. We will contact you via email with the outcome of the review and any necessary next steps.
3. Resolution: If your refund request is approved, we will process the refund through the original payment method. Please allow 3-5 business days for the refund to appear in your account.

4. Contact Us

For further questions or assistance regarding our refund policy, please reach out to our customer support team at [email protected]. We are here to help and ensure your experience with us is satisfactory.

By completing a recharge on cctvskit.com, you acknowledge and agree to our refund policy. We appreciate your understanding and cooperation. Thank you for your continued support.